Privacy PolicyPICO · STORMFRAME

01 /Scope and responsible company

This policy explains how LINK SOURCE CHONGQING TECHNOLOGY CO LTD, operating as LINK SOURCE STUDIO (“we”, “us”), processes information for the PICO edition of STORMFRAME, related customer support and this policy webpage.

It applies to these services during development testing and commercial release. Features may vary between versions; the platform processing described below takes place when the relevant feature is available and used. STORMFRAME is a single-player VR game; platform leaderboards do not make it a multiplayer game.

PICO's independent account, store-payment and device-system services are also governed by its privacy rules. Information we receive from or submit to the platform remains subject to this policy. This notice does not replace consent where consent is required by law.

02 /Information used in the game

VR input and device compatibility

The game processes headset and controller positions, orientations, tracking status, buttons and thumbstick input on your device, together with the device model and XR runtime information. This supports the viewpoint, mech controls and menus. We do not upload continuous motion trajectories to studio servers or use them for identification, advertising or health assessment.

Progress, settings and calibration

Local data includes story progress, level results, resources, equipment and upgrades, save timestamps, personal records, achievement progress, and language, volume, subtitle and interface preferences. This lets you resume play and keep your settings. When you initiate arm calibration, the game uses relative head and hand positions and saves a reach-distance value and calibration-validity flag to adapt movement.

Live input is processed during gameplay; saves and settings persist between sessions. Achievement and leaderboard records, and files included in cloud backup, are also transmitted to PICO as described below and are not exclusively local.

Diagnostics and feedback

Local diagnostic files may contain game and system versions, device model, time, level and error state. We do not automatically receive these diagnostic files through the game. We process logs, screenshots or videos that you choose to send to support. PICO's own device diagnostics operate under its separate rules.

03 /Accounts, achievements, leaderboards and backup

Accounts and app entitlement

The game processes your user ID, display name and app-entitlement result through PICO to identify the active account, display your player name, keep different accounts' saves separate and confirm access to the app. A user ID may be associated with local game records and is not anonymous data. We do not require a separate studio account or ask for your PICO password, verification codes or payment-card details.

Achievements

The game exchanges account-linked achievement identifiers, progress, unlock states and unlock times with PICO to record, synchronize and display achievements. Achievements may appear on relevant PICO surfaces, subject to platform features and settings. This does not upload the entire combat history used to evaluate an achievement.

Leaderboards and friends rankings

The game submits account-linked results to PICO, including a score or completed wave count, elapsed time and scoring-rules version. It retrieves user IDs, display names, scores and ranks to update rankings, identify your own entry and compare results. Other players within the relevant leaderboard's audience can see the displayed name and performance information.

When you use friends rankings, the game requests friends-relationship permission through PICO and uses the friends-filtered ranking data returned by the platform. Declining this optional permission affects friends rankings but not features that do not depend on it. The game does not export a complete friends list to studio servers or use relationships to build contact profiles outside the game or send marketing messages. Filtering a friends leaderboard does not automatically make results on other boards private; visibility depends on the board and platform settings.

PICO cloud backup

When PICO Cloud Storage is enabled for the app and headset, PICO backs up and restores game data in the app's configured directories. The game can also request a backup from the platform. The data includes story progress, equipment and upgrades, achievements, personal records and necessary settings, together with save timestamps and account associations. Diagnostic records written by the game in those directories may also be included in file backups; this does not mean the studio automatically receives those diagnostic files.

Backups are linked to your PICO account and stored and restored by PICO so you can resume after reinstalling the app, changing devices or restoring a device. This is file backup and restoration, not a promise of cross-platform save compatibility or immediate merging across devices. You can manage Cloud Storage using the settings provided on your PICO device. Clearing local data or disabling future backups does not delete existing cloud copies; restoration may bring local data back. See section 7 for management and deletion.

04 /Information you send to support

Our privacy and support address is 3868577144@qq.com. We process your email address, name or alias, request description, relevant platform and game version, attachments you choose to send, and follow-up correspondence to answer questions, investigate problems and handle privacy requests.

Messages are received through Tencent QQ Mail and handled by the company in mainland China. We do not separately store support material in an overseas service. We use only information needed for the request and restrict internal access. Do not send passwords, verification codes, complete payment credentials or unrelated identity documents.

Joining a QQ or Discord group is not required to play. Send privacy requests to the email address above; do not post sensitive material in public group chats.

05 /Service providers and recipients

• PICO

  Provides VR runtime support, accounts, entitlement, achievements, leaderboards and cloud backup through the device runtime and PICO Platform SDK. Relevant data passes between your device and PICO services as described in section 3. PICO's independent payment, security and device processing does not mean all that information is shared with the studio. For mainland China services, see the PICO mainland China privacy policy; for the applicable service entity and independent practices elsewhere, see the PICO regional privacy policy.

• Other players

  Can see your nickname and performance information within the audience of the relevant leaderboard and platform surfaces. Providing leaderboards does not disclose your support correspondence or cloud-backup files.

• Unreal Engine / OpenXR

  Support rendering, VR input and device compatibility. The game processes these inputs through the device runtime; using an engine or component does not mean the studio receives all device data.

• Tencent QQ Mail

  Handles support messages and attachments. See Tencent's privacy guidance and QQ Mail's service-specific notice. Our receipt and use of correspondence remain subject to this policy.

• GitHub Pages

  Hosts this policy webpage. GitHub logs visitors' IP addresses for security; see its Pages data-collection notice and General Privacy Statement. Visiting this page does not upload game saves. This page has no login, submission form, advertising or visitor-analytics script and does not itself set cookies.

We do not sell personal information or use the data described here for targeted advertising. Information disclosed to providers is limited to the stated service. Legally required disclosures and organizational transfers are subject to applicable notice and safeguards.

06 /Storage, retention and international processing

• Live input: processed on your device during play, without a motion-history archive on studio servers.
• Local game data: saves, settings, account associations and diagnostic records remain in device game-data directories or locations you export to, until overwritten, reset or deleted.
• Achievements, leaderboards and cloud backups: stored by the relevant PICO services for synchronization, display and restoration. We retain associated information we process only as needed for the stated features, or handle it following a valid deletion request as described in section 7. Records independently held by PICO follow its retention and deletion rules.
• Support records: handled by the company in mainland China and retained only to resolve the request and for necessary follow-up, disputes or legal obligations, then deleted or anonymized. Material retained by law is restricted to that purpose.
• Website visits: GitHub and its providers may process access data in the United States and other countries.

PICO's mainland China privacy policy states that personal information collected and generated in its China operations is stored in China. PICO services in other regions may involve international processing; consult the applicable regional PICO privacy policy for locations and arrangements. These platform-storage arrangements do not describe the hosting location of this webpage. Support information sent to us by overseas users is received and handled by the company in mainland China. We will put safeguards, notices or consent required by applicable transfer laws in place before the relevant processing; this policy does not replace those steps.

07 /Manage, delete and exercise your rights

Delete device data and system backups

Use the device's app-data controls where available, or follow its instructions to uninstall the app and remove remaining files. This may erase progress and settings. Delete exported copies separately. Where we hold no local copy, we cannot remove it remotely but can assist.

Existing PICO cloud backups are managed by the platform. First check the Cloud Storage settings provided on your headset. To request deletion of an existing STORMFRAME cloud copy, use PICO's support or privacy-request channel; you can also contact us for assistance. Mainland China users can use device Settings—General—Feedback or the contacts in the PICO mainland China privacy policy. Elsewhere, use the applicable PICO privacy channel. Treat deleting local data, stopping future backups and removing old backups as separate actions.

Request deletion of account-linked records, achievements, leaderboard entries or support data

Email 3868577144@qq.com with the subject “STORMFRAME PICO Data Deletion”. Describe the data and feature concerned. If needed to locate a record, provide your PICO user ID, leaderboard nickname or relevant record details. Do not send passwords or verification codes. This channel is available to users in every region.

We verify requests and delete data we control and can remove, including applicable account associations, achievement or leaderboard records and support material. If a step depends on PICO API permissions or action by PICO, we explain the scope we can handle and help identify the platform route. Leaderboard entries, platform achievements and local saves may require separate actions. Deleting studio-held information does not automatically close your PICO account. Use PICO's privacy or account controls for accounts and other records independently held by PICO.

Other rights and responses

You may request access, a copy, correction, deletion, restriction or objection, withdraw consent and exercise applicable portability rights. We verify only what is necessary to handle the request, respond within applicable legal deadlines and explain the outcome or any reason we cannot comply. Information legally required to be retained is restricted to that purpose. We do not improperly discriminate against you for exercising your rights.

Manage applicable optional permissions and backup features in device and platform settings. Withdrawing consent does not affect prior lawful processing. Features may not work when necessary input or account services are unavailable.

Where EEA or UK rules apply, providing the game and support you request relies on contract; necessary and proportionate security and troubleshooting rely on legitimate interests after balancing your rights; required retention relies on legal obligation; optional processing requiring consent relies on consent. You may complain to the competent data-protection authority.

08 /Children and younger users

Follow the age rating shown in the game's store listing, PICO's device and account age requirements, and local parental requirements. Store availability does not make the game suitable for every age. This policy does not replace the platform's protections for younger users.

Where parental consent or other child-privacy measures are required, we will apply the requirements of applicable law. A parent or guardian who believes a child provided information we should not process can contact the email address above to request review or deletion.

09 /Security, updates and contact

We restrict access according to purpose and risk and use reasonable safeguards. No storage or transmission method guarantees absolute security. If a relevant incident occurs, we take remedial action and provide notices or reports required by law.

If features, data, purposes or recipients change, we update this policy and, where required, provide prominent notice in the game or website and obtain relevant consent. We retain historical policies that have taken effect. Both language versions describe the same practices; language differences do not reduce your statutory rights.